FAQ’s

Below are some of the questions that are the most frequently asked by our customers.

What is an inDial Phone Word?

An inDial Phone Word is a telephone number that starts with a 13, 1300 or 1800 prefix and spells out one or more words. These numbers are sometimes also referred to as Vanity Numbers and Word Numbers. The letters of inDial Phone Words correspond to numbers on a phone keypad. For example, to call us just punch in the keypad numbers that correspond to 1300 inDial – which are 1300 463425.

What’s the difference between 13, 1300 and 1800 numbers?

13 numbers have a total of 6 digits. Calling a 13 number from an Australian fixed telephone line usually only costs a flat fee of about 27c. The government charges a significant levy to the business using the 13 number therefore these numbers are mainly used by larger organisations. An example of a 13 number is 13 CABS (13 2227).

1300 numbers consist of 10 digits. Calling a 1300 number from an Australian fixed telephone line usually only costs a flat fee of about 27c. An example of a 1300 number is 1300 FOXTEL (1300 369835).

1800 numbers have 10 digits and are usually free to call from Australian fixed telephone lines. An example of a 1800 number is 1800 HOLDEN (1800 465336).

Can I have an inDial Phone Word that has more than the standard amount of digits?

Yes, definitely! Any extra digits that are dialed are ignored. This is commonly known as over dialing and is supported by Australian telecommunications providers. An example of over dialing is 1800 REVERSE – the 11th digit (the last E) is ignored when it’s dialed.

Do many people use inDial Phone Words?

Hundreds of businesses are currently taking advantage of memorable inDial Phone Words and the demand for them is growing fast. The popularity of Phone Words has increased so much that all home phones, office phones and mobile phones are now manufactured with letters on the keys to assist in dialing these numbers.

How do I choose the best inDial Phone Word for my business?

Many businesses select an inDial Phone Word that spells their name or has some relation to their business or industry. Our team specialises in finding the right inDial Number for you! Click Here to have one of our friendly team members contact you shortly to discuss your possibilities.

Do I need a separate line for my inDial Number?

No, you don’t need to connect any separate lines to use with your inDial Number. When someone calls your inDial Number the call is forwarded to your designated fixed line or mobile phone number. The number that the call lands on is commonly known as the ‘answer point’ or ‘termination point’.

Can I change where my inDial Number forwards to?

Yes, you can change configuration of your inDial Number whenever you need to. Requests to change the answer point of your inDial Number are completed within 15 minutes to 4 hours during business hours.

Can customers call my inDial Phone Word from a Blackberry?

Yes they can. Holding down the ALT key while dialing the inDial Phone Word will tell the Blackberry to dial the numbers that correspond to the letters on a standard keypad.

Is my business allowed more than one inDial Phone Word?

Yes, you are permitted to use as many as you wish. Many businesses will use different inDial Numbers for different marketing campaigns for the purpose of monitoring their effectiveness. It is also commonplace for people to take both the 1300 & 1800 prefix versions of their number to protect the number from competitors. Eg Foxtel uses both 1300 FOXTEL & 1800 FOXTEL.

How much does an inDial Phone Word cost?

License pricing varies depending on the popularity of the inDial Phone Word and the package you wish to take advantage of. Click Here to have one of our friendly team members contact you shortly to explain your options.